Algae International Ordering

International Orders for Blue Green Algae

As a result of increased security, we are required to include your phone number with our International Shipping Documents.

We have had parcels returned because the customs officials could not contact our customer.

So we are asking you to include a phone number where you can be reached during business hours, as well as a phone number where you can be reached after hours.

If you are not sure that blue green algae will be accepted into your Country, please check with your country's customs agency to ensure that they know what blue green algae is, and will accept it into your country. Ask if there is any product description which will be helpful to facilitate the import through your customs department. Ask them what Harmonized Tariff Code they recognize for this product, as well as what information they want to see on the product description and invoice.

In the event that a parcel is returned by your country's customs officials, you will still be responsible for the shipping charges. In the event that your parcel is seized by your customs authorities, we will not provide any refunds.

Email confirmation - sending information

We appreciate your sending us your shipping information via the email - this is a sure way we spell everything correctly, and we have an easy way to communicate with you. We utilize email communications to answer customer inquiries, coordinate order processing, deliver invoices and product related documents, coordinate shipping tasks, and customer support. Note: Financial and account information is no longer permitted in unencrypted communications.
Our email address is bluegreenalgae99@gmail.com.

Shipping using your post office

We use the post office for smaller orders because their air parcel post option is the most cost effective.
You can find some customs information on the United States Post Office website.
Select the "calculate postage" link and choose the "calculate international postage" link.
Then, select "package" - and select your country for a one pound parcel.
Please read the "Prohibitions", "Restrictions", and "Observations" sections.

Payment Options

All orders are prepaid. We accept credit cards for international payment for our established customers, and require written authorization in the form of email or fax with your order. Note we use a virtual merchant and do not keep your credit card information on file here.

Do not send credit card information via email.
This is best sent on a phone call, or encrypted communications.

For new customers:
An International Bank Check or International Money Order in US Dollars is our preferred method of payment.

For larger orders:
Wire transfers must be pre-arranged over the telephone. There are additional transaction costs for wires.
You will never be asked to change our deposit account information via email.
Our security policy prohibits the exchange of financial account information via unencrypted texting or email.
We have installed WhatsApp and Signal on our cellular phones to transfer encrypted information.

Other Shipping Options

We also use UPS for some of our international orders. Their service is very reliable and slightly more expensive than the post office.
We find that their customs clearance procedures are easier than the Post Office's.
For larger orders we employ the services of an international freight forwarder.